Microsoft has a generic program called FastTrack which enables direct collaboration with customer projects and initiatives. The D365 Operations group has its own take on this program. The Operations program provides services via technical talks, customer specific workshops, and recurring status calls. Agust Bjornsson, FastTrack Operations EMEA Lead, shared some of Microsofts goals at the Tech Conference.
The bottom line of the FastTrack program is for Microsoft to enable consistency of implementation across the partner channel, and for customers (and partners) to have a feedback mechanism back into Microsoft if they encounter questions or issues.
I think this is a fantastic concept – these types of programs are so crucial to knowledge and idea sharing between Microsoft, partners, and customers. It’s still a fairly new program, so I anticipate tweaks to the concepts going forward. And to be frank, part of this program’s purpose is for Microsoft to monitor for implementations going off the rails – thereby protecting their future revenue streams. But keeping the communication channels open is a critical part of any long term product investment.
The company I work for, SAGlobal, has participated in this program both for our internal implementation, and on customer implementations. We’ve been happy to have a go-to person for each implementation. Olaf Traustason, Senior Technical Lead, said about FastTrack
I enjoy the Technical Talks because they are to the point and on point.